web247 Client login

Terms of Service

Last updated: September 8, 2026

Please read these terms carefully before using the services offered by web247, a trading name of SHWeb Solutions ("us", "we", "our", "Company").

  1. 1. Definitions

    "Company", "we", "us" or "our" refers to SHWeb Solutions, trading as web247. "Customer" or "you" refers to any individual or entity using our services. "Services" refers to all hosting, network, and development services we provide. "Account" refers to the customer account registered to use those services.

  2. 2. Acceptance of Terms

    By accessing or using our services, you agree to be bound by these Terms, our Privacy Policy, and any additional policies referenced herein. If you disagree with any part of the terms, you may not access our services.

  3. 3. Account Terms and Registration

    • You must be 18 years or older or have permission from a legal guardian to register.
    • You must provide accurate, complete, and current information during registration.
    • You are responsible for maintaining the security of your account and password.
    • The Company cannot and will not be liable for any loss or damage from your failure to comply with security obligations.
    • You are responsible for all activities under your account.

  4. 4. Services Provided

    We provide the following services, as described on the corresponding pages of this website:

    • Shared hosting on cPanel or DirectAdmin, at the locations listed on the hosting page.
    • Managed VPS, where root access remains with the Customer and maintenance is performed by us.
    • Dedicated VPN with a static IP address.
    • Website development, sold in tiers or quoted against a written specification.
    • Supporting services: domain registration and management, email hosting, SSL provision, and backups as specified in each plan.

  5. 5. Fees, Billing and Renewal

    • All fees are exclusive of taxes or duties imposed by any governing authority.
    • Payment is due in advance for the selected billing cycle.
    • The renewal price for a plan is the price paid at signup for that same plan and billing cycle. We do not offer discounted introductory pricing that increases at renewal.
    • We may revise the price of a plan only where our own costs to provide it increase, such as upstream infrastructure, licensing, or datacentre costs. We will give at least 30 days' notice before a revised price applies to your renewal, and you may cancel before it takes effect rather than accept it.
    • Fees are non-refundable except where these Terms or applicable law provide otherwise.
    • Accounts with overdue payments may be suspended and, if unresolved, terminated.

  6. 6. Fair Usage and Acceptable Use

    Our unlimited features are subject to fair usage policies. Prohibited activities include:

    • Malware, viruses, or other malicious code.
    • Phishing or fraudulent content.
    • Spam or unsolicited mass emailing.
    • Content that promotes illegal activities.
    • Copyright-infringing material.
    • Pornographic or offensive material.
    • Excessive use of server resources that disrupts service for others.
    • Hacking or denial of service attacks.

  7. 7. Service Level Agreement

    We guarantee 99.9% uptime for hosting services. Scheduled maintenance windows and issues originating with upstream providers are excluded from uptime calculations and are not eligible for compensation under this section.

    Where verified downtime falls outside those exclusions, we compensate in service time rather than money. Your service period is extended by one day for each full hour of qualifying downtime, up to a maximum of 30 days per calendar month. Extensions carry no monetary value and are not refundable, transferable, or exchangeable for cash.

    To claim, open a support ticket within 30 days of the incident.

  8. 8. Shared Hosting and Managed VPS

    • On Managed VPS, root access remains with the Customer. We maintain the operating system, firewall baseline, monitoring and backups as described on the VPS page.
    • The following fall outside managed service and are quoted separately: custom application code, or debugging of software installed by the Customer; migration from another provider; and data recovery beyond the retention window of the applicable plan.
    • On shared hosting, a straightforward migration or setup task is charged at the rate stated on the hosting page, and is included at no charge on Managed plans.

  9. 9. Dedicated VPN Service

    Our dedicated VPN service does not log your connection activity, browsing history, or traffic content. Connection metadata required for abuse prevention, billing, and network operation may be retained as necessary. Using the VPN service for anything unlawful, or for running torrents, ends your account with no refund.

  10. 10. Website Development Services

    • Scope is fixed to the tier purchased (Landing, Business, Custom or Web app) or to the written specification agreed before work begins. Work outside that scope is quoted separately.
    • Where a tier includes revision rounds, a round means one consolidated set of feedback from the Customer, implemented by us. Tiers including two rounds follow this sequence: the Customer supplies requirements; we build a working preview; the Customer supplies a first consolidated set of feedback, which we implement as round one; the Customer supplies a final set, which we implement as round two. Further changes are quoted separately.
    • 30% of the quoted fee is payable after the preview is delivered and before revisions begin, and is non-refundable. The balance is payable on final handover. For Web app projects, the payment schedule is agreed per scope.
    • Ownership of the delivered site, code and content passes to the Customer on final payment and handover.
    • If the Customer does not respond for seven consecutive days, work is paused. Resuming a paused project may require a revised delivery date.
    • Domain and hosting inclusions are as stated on the website development page. Where a tier includes a discount on hosting, that discount applies to the Starter hosting plan and continues for as long as we maintain the site. If the site outgrows that plan, it moves to the appropriate plan at that plan's normal price.

  11. 11. Data Backup

    We run automated backups according to the schedule and retention window stated on each plan's specification page. However, customers are ultimately responsible for maintaining their own independent backups. We do not guarantee the permanent availability, accuracy, or completeness of any backup archive.

  12. 12. Suspension and Termination

    We may suspend or terminate access immediately, without prior notice, for any breach of these Terms. The Customer may terminate by contacting support. Following termination, the Customer may request a copy of their data within 7 days, after which account data and its backups are deleted. All provisions which by their nature should survive termination shall survive.

  13. 13. Limitation of Liability

    The Company, its directors, employees, partners, agents, suppliers, or affiliates shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

  14. 14. Indemnification

    You agree to indemnify and hold the Company harmless from any claims, damages, liabilities, or expenses arising from your use of our services or breach of these terms.

  15. 15. Changes to Terms

    We reserve the right to modify these Terms at any time. We will notify customers of any material changes. Continued use constitutes acceptance of changes.

  16. 16. Governing Law

    These Terms are governed by and construed in accordance with the laws of India. You agree to submit to the exclusive jurisdiction of the courts of Kerala, India.

  17. 17. Contact Information

    Questions about the Terms of Service should be sent to us at sales@web247.cc or through our website.